Customer Care Center
EDAP TMS provides fast, high standard service to all Ablatherm®, Focal One® and Sonolith® users around the world with two goals: maximum up-time and constant user satisfaction.
Local presence and skills
Subsidiaries and partners
With an extensive network of subsidiaries and distribution partners, EDAP TMS guarantees local and prompt service to all Ablatherm®, Focal One® and Sonolith® users worldwide. The EDAP TMS technical staff is highly skilled, experienced and able to intervene on all devices with great flexibility and reactivity.
For hospitals and clinics' greater autonomy, EDAP TMS may train an in-house technician dedicated to servicing Ablatherm®, Focal One® and/or Sonolith® devices on site. EDAP TMS provides a specific technical training program with dedicated staff and materials in order to offer in-house hospitals and/or clinics' technicians full training on the functioning and components of the device.
Preventive and Control visits
With preventive visits, the Ablatherm®, Focal One® and Sonolith® fleet is well maintained and upgraded with latest software and hardware configurations. Moreover, service bulletins are regularly issued to inform our partners on upgrades and maintenance evolutions.
More than 90% of Sonolith®, Focal One® and Ablatherm® devices installed wordwide are under a post-warranty service contract. EDAP TMS offers customized maintenance programs to suit all users' needs.
Constant user satisfaction
In the framework of ISO and FDA certifications, EDAP TMS monitors user satisfaction on service activities.